General questions

Get answersbefore you uploadreleases

Ask about rights, AI-generated tracks, release materials or plans. We’ll help you prepare your release for delivery.

Before uploading a release

What to check before you release

Use this form for general questions about the service and preparing your release. For example, whether you can release an AI-generated track and what rights or materials you’ll need.

  • To release an AI-generated track, the rights holder must have commercial rights to the music, voice, cover art and all other release materials. AI-generated releases go through an internal review of rights, metadata and platform requirements. Each platform decides whether to accept and publish an AI-generated release under its current rules. creator can’t guarantee that any particular track will be published.
  • You need the rights to the music, recording, voice, lyrics, cover art and any other release materials. If you used an AI service, also check that its license allows commercial use.
  • Prepare your final materials before submitting for review. We accept WAV or M4A audio, including high-resolution files up to 24 bit. Cover art must be a 3000×3000 px JPEG or PNG without URLs or third-party logos. Titles, songwriters, contributors and all other metadata must accurately match your release.
  • creator delivers releases to 70+ streaming and social platforms. These include Spotify, Apple Music, Yandex Music, VK Music, Deezer, Tidal, Amazon Music and SoundCloud. Releases also go to YouTube Music, TikTok, Instagram and other services. After delivery, each platform determines its review and publication timeline.
  • The main differences are your royalty share, monthly release limit, and level of service. Start includes up to 3 releases per month and 80% of royalties. Pro includes up to 5 releases per month, 90% of royalties, and priority internal review. Label includes unlimited releases, 95% of royalties, and priority support. Release quotas reset monthly, including on annual plans. The payout threshold also depends on your plan. Your plan’s royalty share applies to confirmed net earnings in the financial report. Your dashboard shows only confirmed earnings in rubles.
  • When transferring the same recording, keep its existing ISRC and matching metadata. Agree with your new distributor in advance on whether the release can keep its existing UPC or EAN. First deliver the release through your new distributor and check that it appears on the relevant platforms. Then request a takedown of the old delivery. Matching codes and metadata help platforms identify the recording. Keeping your artist profile, stats and playlists isn’t guaranteed; it depends on each platform’s rules and matching process.
General question

Tell us what you’d like to release

For questions about a rejected verification request, release review or a specific release, use the support chat in your dashboard.